cancel
Showing results for 
Search instead for 
Did you mean: 

EOS Utility Consistently Crashes (As does Webcam utility and live shoot)

brohvis
Apprentice

Hardware: Rebel T6i

 

System Specs: iMac 17,1 2015

 

Software: Latest versions of WebCam Utility Beta and EOS Utility Alpha as of 06/20/2020

 

Steps to recreate: Launch software, works okay for a few seconds then freezes.

 

Troubleshooting Performed: Switched USB ports, cables, etc. Updated camera firmware. Closed all other apps. Restarted several times. Uninstalled and reinstalled both apps.

 

So anytime I go to use my Live Shoot function my app crashes/hangs on me and I have to force quit. Additionally, I tried to use the new WebCam Utility and was met with similar results (OBS won't read it). The viewfinder still shows an image and updates fluidly even after the software crashes. Any ideas? I've tried switching all manners of USB port/connection/cable (with/without a hub, extension cables, etc.) to no avail. This happens in (Bootcamped) Windows as well.

2 REPLIES 2

Waddizzle
Legend

If your computer is crashing when you use the regular EOS Utility for transferring files, then you should contact Canon Support for guidance and assistance on troubleshooting your issue.  1-800-OK-CANON, is for US customers.

--------------------------------------------------------
"The right mouse button is your friend."

Bostonstrong83
Apprentice
Did they ever get back to you? I’m having the same stinking issue, and this will be my 3rd time calling!
Announcements
06/10/2022: Service Notice:UPDATE: Canon Inkjet Printer continuous reboot loop or powering down
06/07/2022: New firmware version 1.3.2 is available for PowerShot G7 X Mark III
06/07/2022: New firmware version 1.0.3 is available for EOS M50 Mark II
05/31/2022: Did someone SAY Badges?
05/26/2022: New firmware version 1.0.5.1 is available for EOS-C500 Mark II
05/26/2022: New firmware version 1.0.3.1 is available for EOS-C300 Mark III
05/10/2022: Keep your Canon gear in optimal condition with a Canon Maintenance Service
05/05/2022: We are excited to announce that we have refreshed the ranking scale within the community!
04/26/2022: New firmware version 1.0.1.1 is available for EOS R5 C
03/23/2022: New firmware version 1.0.3.1 is available for EOS-C70
03/22/2022: New firmware version 1.2.0 is available for PowerShot PICK
03/16/2022: New firmware version 1.5.2 is available for EOS-R5
03/16/2022: New firmware version 1.5.2 is available for EOS-R6
02/09/2022: Share Your Photos is back!
02/07/2022: New firmware version 1.1.1 is available for EOS-R3
02/07/2022: New firmware version 1.6.1 is available for EOS-1DX Mark III
01/19/2022: READY FOR ANYTHING EOS-R5 C
01/13/2022: Community Update. We will be retiring the legacy profile avatars on 01/20/2022. Click this link to read more.
01/05/2022: Welcome to CES 2022!
12/7/2021: New firmware version 1.3.0 is available for Mount Adapter EF-EOS R 0.71x
12/7/2021: New firmware version 1.1.1 is available for CR-N 300
12/7/2021: New firmware version 1.1.1 is available for CR-N 500
12/2/2021: New firmware version 1.1.0 is available for RF 70-200 F4 L IS USM