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Canon EOS utility does not work with my Mac Ventura 13.3

corbuso
Apprentice

On my new computer, the canon utility 3.16 does not work with my Canon 5D Mark 4 and my Mac running Ventura 13.3

The EOS utility opens, but does not recognized my camera when I plug it via the USB.


Any help is welcomed

 

13 REPLIES 13

jrhoffman75
Legend
Legend

If your Mac is an M1 or M2 device this might help:

If your Mac asks you to allow an accessory to connect - Apple Support

John Hoffman
Conway, NH

1D X Mark III, Many lenses, Pixma PRO-100, Pixma TR8620a, LR Classic

corbuso
Apprentice

It is indeed a M2, but does not work though. When I open the window, it does not recognized it, although I gave it access and provided full disk access to the Utility

The USB camera connection was authorized here:

Screenshot 2023-04-07 at 12.02.19 PM.png

John Hoffman
Conway, NH

1D X Mark III, Many lenses, Pixma PRO-100, Pixma TR8620a, LR Classic

Here are my settings:

Screenshot 2023-04-07 at 12.06.57 PM.png

John Hoffman
Conway, NH

1D X Mark III, Many lenses, Pixma PRO-100, Pixma TR8620a, LR Classic

jrhoffman75
Legend
Legend

Does Apple Image Capture see your camera?

John Hoffman
Conway, NH

1D X Mark III, Many lenses, Pixma PRO-100, Pixma TR8620a, LR Classic

Hi John,

It does not see it.,

 

canon.jpgCanon_2.jpg

I have a MacBook Air  M2 with up to date macOS 13. I can access my camera via EOS Utility. When I first got the computer I used Time Machine to transfer the info from my previous MacBook Air. At the time both machines were on macOS 12. That may be relevant. 

I see that the release notes for EOSU 3.16.11 say that the camera cannot be accessed via USB with Ventura. 
IMG_1697.jpeg

John Hoffman
Conway, NH

1D X Mark III, Many lenses, Pixma PRO-100, Pixma TR8620a, LR Classic

Hi John,

Thanks for your reply. I transferred the data from on my new Macbook Pro using time machine too, but it was directly system 13.3. The problem is that I am taking most of my photographs in my cellar by remote shooting and Wifi does not go through the walls. So I am stuck until Canon resolves this. The display from my old Macbook Pro died last month, so I am short of options...

 

It's not free, but Kuuvik Capture might work for you.

John Hoffman
Conway, NH

1D X Mark III, Many lenses, Pixma PRO-100, Pixma TR8620a, LR Classic
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