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Canon EOS Webcam Utility - Windows 11 Not Working

drewbie613
Apprentice

I am currently at a loss for what could be the issue with my EOS Webcam Utility on my Windows 11 PC.  Here is some context on my setup and what the issue is.

  • Running latest version of the EOS Webcam Utility for Windows 11 (1.2)
  • Using an EOS R5 with the latest Firmware (1.6.0)
  • Plugged in USB-C -> USB-C
  • Do not have EOS Utility installed
  • This exact setup has worked fine since the webcam utility was launched in 2020

When I plug in my camera, my PC makes a noise like it recognizes a new device being plugged in.  The back of my camera shows the black screen with the camera icon as if its connected to the PC.  When I try to open Meet in Chrome it says, "Camera Failed."   When I try to view the camera in OBS, its just a black screen with no information.

Any help on this matter would be greatly appreciated.

2 REPLIES 2

Waddizzle
Legend

It has worked since 2020 on the same PC?  Did you perform an OS upgrade on it?

Try removing all EOS Utilities and re-installing them.  I do not know if Windows 11 is supported, yet.  

--------------------------------------------------------
"The right mouse button is your friend."

Yes it's worked with the same PC.  Windows 11 was installed over a year ago so no you're right in that the specs weren't always the exact same.  Do I need to have EOS Utilities installed in addition to the EOS Webcam Utility?

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