10-31-2022 12:48 PM
I am currently at a loss for what could be the issue with my EOS Webcam Utility on my Windows 11 PC. Here is some context on my setup and what the issue is.
When I plug in my camera, my PC makes a noise like it recognizes a new device being plugged in. The back of my camera shows the black screen with the camera icon as if its connected to the PC. When I try to open Meet in Chrome it says, "Camera Failed." When I try to view the camera in OBS, its just a black screen with no information.
Any help on this matter would be greatly appreciated.
10-31-2022 12:58 PM
It has worked since 2020 on the same PC? Did you perform an OS upgrade on it?
Try removing all EOS Utilities and re-installing them. I do not know if Windows 11 is supported, yet.
10-31-2022 01:31 PM
Yes it's worked with the same PC. Windows 11 was installed over a year ago so no you're right in that the specs weren't always the exact same. Do I need to have EOS Utilities installed in addition to the EOS Webcam Utility?
04-21-2023 08:33 AM
EOS Webcam Utility Version 1.1 Worked well for me on windows 11. Version 22H2.
05/18/2023: New firmware updates are available.
EOS Rebel T100 - Version 1.1.0
EOS 5D Mark IV - Version 1.4.0
EOS 6D Mark II - Version 1.2.0
PowerShot Elph 360HS - Version 220.127.116.11
PowerShot SX420 IS - Version 18.104.22.168
PowerShot 620 HS - Version 22.214.171.124
PowerShot SX720 HS - Version 126.96.36.199
PowerShot G1X Mark III - Version 188.8.131.52
PowerShot G7X Mark II - Version 184.108.40.206
PowerShot G9X Mark II - Version 220.127.116.11
04/20/2023: New firmware version 1.4.1 is available for EOS R3
03/30/2023: New firmware updates are available.
EOS 1DX Mark III- Version 1.7.1
Speedlite EL-1 - Version 1.0.2
03/30/2023: Product Advisory for EF50 F1.2 L USM
03/30/2023: Product Advisory for EOS R10
2/07/2023: New product announcements!EOS R8 EOS R50RF-S55-210mm F5-7.1 IS STMRF24-50mm F4.5-6.3 IS STMRF15-30mm F4.5-6.3 IS STM
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.