battery LP E6 does not fit in the camera body

[tnt29]

battery does not fit in the camera body. If you watch the Photo attached I suppose is the plastic broke. Can I remove that piece of plastic in order to use the battery? The batteri enter in the charger and is working but doen't fit the body. I don't want to ruin the camera making tests. If anynone knows is appreciate. Thanks in advance

[SamanthaW]

Hi!

To have a better understanding of your issue, please let everyone know the model of the camera you have.

If this is a time-sensitive matter, please check out your other support options here: https://canon.us/account

Thanks! 

[shadowsports]

Greetings,

The battery you are trying to use appears to be broken or damaged.

[wq9nsc · Accepted solution]

That piece is an important part of the guide system and is part of what ensures that the battery contact and the mating contact on the camera (and charger) come together instead of allowing the mating contact to touch the wrong battery contact.

You should be able to push that piece back flush, if not it means it is not properly fitting between the two contact strips on the battery and it should NOT be used.  IF you can push this piece back flush then it would be safe to use a small drop of epoxy or CAREFULLY applied "super glue" to anchor it where the sheared point originally was intact at the end of the shell.

In normal use and insertion/removal there won't be any significant force on this piece so a small dab of adhesive will hold it together.  But if you cannot repair it in this manner, then discard the battery.  Attempting to use this in its broken form or with the broken piece removed can result in damage to the camera which is a lot more expensive and involved than simply trashing the battery and replacing it.  Given my experience with this family of batteries, it is probably near end of life anyway if it is one of the original LP-E6 family and not the higher capacity versions which came out later and won't be quite as old.

Rodger