04-25-2020 01:48 PM
My Canon VIXIA HF R80 exhibits a rattling or clicking sound. The noise is picked up by the microphone in recordings. I tried turning off IS but that didn't seem to help--besides, should I need to do that? Is this expected, or do I have a defective product?
Customer support is closed for the weekend, but I'll certainly reach out to them when I'm able. In the meantime, does the community have ideas?
Test footage here: https://youtu.be/VK0EEayua54
04-25-2020 02:01 PM
Does the noise also occur when the unit is turned off? i.e. could there be a loose part somewhere?
04-25-2020 02:15 PM
Simply holding it while off there's nothing. But yes, it rattles when I give it a gentle shake. I took film of that using my phone and posted it below. Does this mean these noises are not typical?
04-25-2020 02:44 PM
Interesting. I just tried with my Vixia HF G50 (also off) and tipping it forwards, I heard an internal tapping sound. Tipping it backwards, again. It's almost as if something inside the camera is sliding a bit back and forth.
At first, I thought it may be something in the lens hood, or external mic. But detaching those still revealed the sound.
However, if I then turn the unit on, tipping forwards/backwards generates no sound (nothing moving internally). My guess is that when the lens isn't powered on, that some parts are allowed to move?
Having said all that, if I twist from side-to-side with the cam off as in your second video, I hear nothing.
Thus, it's difficult to say. We definitely have different cams, but when your unit is on, and you find it making rattling sounds, that's probably revealing an issue.
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