12-11-2012 03:44 PM
I have a problem with my MVX4i camcorder. Although the LCD works fine when I view from the memory card...when I turn on the camera to record or when I try to view something from a tape a white screen appears (when I zoom it has some black snow) and I cannot see or record anything. I have tried everything from the manual and nothing seems to work. Do you have any idea what it may go wrong with my camcorder?
12-13-2012 02:33 PM - last edited on 12-13-2012 03:16 PM by Stephen
If the camcorder cannot read data from the tape or write data to the tape correctly. Try using a different tape. If the new tape works fine, then the original tape needed to be replaced. However, if it does not, then there is likely a hardware issue with the camcorder that will need to be repaired.
To start your repair process, you'll need to complete a Repair Request on our website.
As an alternative, you may want to participate in the Canon Loyalty Program instead. The Canon Loyalty Program option allows you to replace your current out of warranty and malfunctioning camera for a discounted fee. The original non-functioning camera would then be returned to Canon USA for recycling using a prepaid shipping label that would be provided. If you would like to take part in this option, please call our Sales Department at (800) OK CANON (800-652-2666) seven days a week, 8am to Midnight. Let them know you have been working with technical support and the Canon Loyalty Program was offered. Be sure to have your serial number for your camcorder at the time of your call.
If this is a time sensitive-matter, additional support options are available at Contact Us.