My original battery a BP-808i lost its capacity. I ordered a new original Canon BP-808i and the battery will not charge on the camcorder or communicate with the camcorder. I returned the battery and received a another new one and it does the same thing. I purchased a cheap non intelligent battery and it does charge on the camcorder although does not have the capability to communicate with the camcorder. I was wondering if the was a reset to solve this condition? I see in the manual the reset will put all the current camcorder settings back to default but does this have anything to do with the battery issue I am having?
If the camcorder will not communicate with multiple different batteries, even new ones, the camcorder itself may need to be repaired. To start the repair process, you'll need to complete a Repair Request on our website.
Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
