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New Contributor
Posts: 1
Registered: ‎11-08-2013

Re: expand pixela android device support please

I have the same problem. My phone Sony Xperia with Android 4.0.4. It is IMPOSSIBLE to download the application. In Google Play the message is: This application is not compatible with your device. (However meets all requirements) Send mail to Pixela and Canon, have not solved. The only solution is to make available to the application (. Apk) to download not through Google Play, low risk. If Canon is not willing to deal with the problem, then they should stop offering cameras with WI-FI. Not there, but here it is punishable by law and that is false advertising.
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Occasional Contributor
Posts: 7
Registered: ‎04-13-2013

Re: expand pixela android device support please

I started this thread last spring and wrote to Canon Customer Service.

 

I recommend that new contributors aslo write to them as well at hdvideo@cits.canon.com.

 

Dear Canon Customer Service:

I had previously written you regarding the VIXIA HF R40 advertised to work with Android. After I bought the product I and others learned that it did not.

Dissatisfied customers are still writing to the Canon support forum even as of Today.

http://forums.usa.canon.com/t5/Camcorder-Discussion/expand-pixela-android-device-support-please/m-p/...

When do you plan to address this issue?

 

Hopefully additional pressure will cause Canon to become more responsive.

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