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New Contributor
Posts: 4
Registered: ‎03-25-2020

computer can't read memory card

I've been using Vixia hfm300 for several years. But it's been a few months. Last night I recorded a video. I can play it on the vixia, so I know it's there. But when I insert the memory card into my laptop, I don't see any material.

 

(Actually, at first I did see old material. I deleted it, thinking the card might be full. But that didn't help, even with brand new material.)

 

Can you help please?

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Moderator
Posts: 1,560
Registered: ‎10-25-2012

Re: computer can't read memory card

Hello!

So that the Community can help you better, we will need to know about any error messages you're seeing, and the Computer Operating System you're using (Windows Vista/7/8/10 or macOS 10.x), as well as the way you connect to your device (USB or WiFi). It's also helpful to know which software you're using to view your video files.

Any other details you'd like to give will only help the Community better understand your issue!

If you're in the United States, and this is an urgent support need, please click HERE to visit your My Canon Account to discover your personalized support options. 

If you're outside of the USA, please click HERE to find support options in your country.

Thanks and have a great day!

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New Contributor
Posts: 4
Registered: ‎03-25-2020

Re: computer can't read memory card

I'm running Mac 10.13 High Sierra.

 

The only way I connect to computer is via the memory card that is not being read.

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Product Expert
Product Expert
Posts: 1,014
Registered: ‎10-17-2012

Re: computer can't read memory card

Hello mitchgh, 

If you can, please let the community know which software you are using or have tried to connect up to the camcorder. 

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
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New Contributor
Posts: 4
Registered: ‎03-25-2020

Re: computer can't read memory card

There is no software. The way it has always worked is like this: I record video on the Vixia, then remove the memory card and insert it into my MacBook Pro. The computer recognizes the card. And when I click on it, I see the video files that I have recorded. It's this last step that's not happening.

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Frequent Contributor
Posts: 104
Registered: ‎02-23-2020

Re: computer can't read memory card

[ Edited ]

When the card is inserted into the MacBook Pro, when you say the computer recognizes the card, I'm assuming it mounts on your destkop.  For example:

 

Screen Shot 2020-03-27 at 8.23.15 AM.png

 

When you open a Finder window and display the card's contents, what do you see?  For example, the following is what I see when mounting an SD card from my Vixia HF G50:

 

sd_card_mac_os.jpg

EOS 5D IV, 50mm f/1.2L, 135mm f/2 L, 600EX-RT (x6), ST-E3-RT, Vixia HF G50
Highlighted
New Contributor
Posts: 4
Registered: ‎03-25-2020

Re: computer can't read memory card

Not seeing how to reply to rs-eos.

When I open Finder, yes I can see the card. But the folders are empty.

However, I just discovered that when I double-click on AVCHD I can access the clips and then export them as .mov.


This is not how the Vixia used to work.

 

I have screen shots, but don't see how to post them.

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