03-25-2020 08:53 PM
I've been using Vixia hfm300 for several years. But it's been a few months. Last night I recorded a video. I can play it on the vixia, so I know it's there. But when I insert the memory card into my laptop, I don't see any material.
(Actually, at first I did see old material. I deleted it, thinking the card might be full. But that didn't help, even with brand new material.)
Can you help please?
03-26-2020 08:35 AM
So that the Community can help you better, we will need to know about any error messages you're seeing, and the Computer Operating System you're using (Windows Vista/7/8/10 or macOS 10.x), as well as the way you connect to your device (USB or WiFi). It's also helpful to know which software you're using to view your video files.
Any other details you'd like to give will only help the Community better understand your issue!
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Thanks and have a great day!
03-26-2020 07:25 PM
If you can, please let the community know which software you are using or have tried to connect up to the camcorder.
03-26-2020 08:41 PM
There is no software. The way it has always worked is like this: I record video on the Vixia, then remove the memory card and insert it into my MacBook Pro. The computer recognizes the card. And when I click on it, I see the video files that I have recorded. It's this last step that's not happening.
03-27-2020 09:32 AM - edited 03-27-2020 09:33 AM
When the card is inserted into the MacBook Pro, when you say the computer recognizes the card, I'm assuming it mounts on your destkop. For example:
When you open a Finder window and display the card's contents, what do you see? For example, the following is what I see when mounting an SD card from my Vixia HF G50:
03-29-2020 02:55 PM
Not seeing how to reply to rs-eos.
When I open Finder, yes I can see the card. But the folders are empty.
However, I just discovered that when I double-click on AVCHD I can access the clips and then export them as .mov.
This is not how the Vixia used to work.
I have screen shots, but don't see how to post them.