04-12-2019 12:41 AM - edited 04-12-2019 12:44 AM
I am unable to upload new videos to my computer when using my canon utilities camerawindow dc program
fireware version 184.108.40.206
When I click on import images from camera it gives me a message failed to import. When it always would just start downloading the images previously. I have used two different usb cords but same result.
I can see the vidoes on the LCD screen. However, when I look on the computer under untransferred images it just
shows a big ? where the thumbnail video would normally be.
I'm just not understanding what is the issue as it just started.
My operating system is Windows 10 Pro
04-18-2019 09:57 AM
Thank you for posting.
To allow us to better assist you, please reply with the following information:
04-18-2019 02:53 AM
2. Just did now. It still gave me same message so still same problem. I have never attached to the back becasue it is so hard. I have attached to front and never had an issue. I have download over a years worth of videos.
3. Shows auto to the left and the battery time remaining to the right. then it goes to usb connection after I push the arrow button.
5. I think the internal. I don't think I had figured out how to get it onto the memory card which was irritating.