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Occasional Contributor
Posts: 6
Registered: ‎07-30-2019

XA30 keeps zooming out

My XA30 automaticly zooms out.  My firmware is up to date and I have tried resetting the camera.   Both the zoom button on the body and the handle seem to do this.  Will not hold zoom.  This makes the camera almost unusable!

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Occasional Contributor
Posts: 15
Registered: ‎08-21-2018

Re: XA30 keeps zooming out

[ Edited ]

@ContactJim wrote:

My XA30 automaticly zooms out.  My firmware is up to date and I have tried resetting the camera.   Both the usps tracking zoom button on the body and the handle seem to do this.  Will not hold zoom.  This makes the camera almost unusable!


Its an issue with the unit. I got mine replaced as it was showing same issue.

Regards,
Amanda

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Product Expert
Posts: 97
Registered: ‎07-03-2019

Re: XA30 keeps zooming out

Hey there, ContactJim,

 

AmandaC is right, this is likely an internal malfunction with one of the camera's zoom switches being stuck in the telephoto position. Here's the link to the Service and Repair page where you can set up repair service.

 

https://www.usa.canon.com/internet/portal/us/home/support/service-repair

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New Contributor
Posts: 2
Registered: ‎11-19-2019

Re: XA30 keeps zooming out

I am having the same problem with my Vixia HF-100. I contacted Canon Service and Repair and was told that since my camera was over 7 years old it is no longer supported but they would be happy to get me a good deal on a new camcorder. I only use this camcorder about 10 hours per year for special family events. I can't recall exactly when I purchased it but it's probbly been around 10 years ago. So 10 years of use times 10 hours per year is in the neighborhood of around 100 total hours of use. Let me ask you this Mark ( I assume that's your name based upon your user name) if you bought a new cell phone and it quit working after 100 hours of use and then you contacted the manufacturer and were told that they no longer support it but they'd be happy to sell you a new one, how would you feel toward that manufacturer? That's how I and all the others who are having this problem, (and there are many based upon what I'm seeing in various forums) feel toward Canon. This is clearly a defect and should be fixed by the manufacturer without charge.

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