06-26-2020 05:41 PM
I'm connecting an XA10 to a computer (Windows) via HDMI with a video capture card, to use the XA10 as a remote camera for a livestream event, but when I connect everything the HDMI output drops to only 480 rather than the 1080 I have it set to push out.
As you can see in the video below, I have the HDMI output set to 1080, but when I attach the capture card to the computer, that setting greys out and the HDMI status says it's only pushing out 480. And I can visually confirm on the computer that the feed is SD and not FHD.
I don't know the manufacturer of the camera card. It's NOT Elgato's product. It's a lower-cost knock-off that I bought from the The Camera Store in Calgary, Canada. I'm working through troubleshooting with them; they say they've never had a customer report this problem before. FWIW, looks like the same card is sold on Amazon by MavisLink, but I suspect they're just using the same manufacturer as the The Camera Store.
I'm wondering if there's some particular setting in the XA10 I should be paying attention to. I've gone through the menus a million times, though, and nothing is popping out. Thoughts?
Solved! Go to Solution.
06-27-2020 10:15 AM
I found a few reviews where others said theirs only worked at 480p as well.
What software did you install on the PC?
Have you tried on another machine?
Different HDMI cable, etc?
06-27-2020 10:32 AM
07-06-2020 10:52 AM
Found my solution: Get a better capture card. The HDMI output works just fine with the Elgato Cam Link 4K. You get what you pay for, I guess. I exchanged the knock-off card for the Elgato and all is now well.