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New Contributor
Posts: 1
Registered: ‎09-11-2019

Vixia- was dropped by a student- won't record video

I have been using this camera for quite a few years with my 4th graders and last year a student dropped it.  No physical damage, but I cannot get it to read an SD card.  I have put several different SD cards in and when I go to record it says "Check the memory card".  I have tried recording straight to the camera's internal memory and it will not do that either.  I have initialized the internal error and still nothing will record.  The weird thing is that I was still able to take a photo, and it saved to the internal memory...Woman Frustrated  I would love for any advice to get this working again.  Thanks!

Product Expert
Posts: 353
Registered: ‎07-03-2019

Re: Vixia- was dropped by a student- won't record video

Hey there,


It sounds like there may be something wrong with the SD card reader in the camera. If you've already tried a second SD card, you would most likely need to send the camera in for service to fix this.

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