09-15-2020 04:23 PM
09-16-2020 09:00 AM
Hi Bwewing13,
Thanks for checking in with us.
We aren't able to provide extensive forum support for that camcorder. If the issue persists, you may wish to call our phone support line by calling us at (800)652-2666 on M-F from 9am-7pm EST and listen for our camcorder department.
04/16/2024: New firmware updates are available.
RF100-300mm F2.8 L IS USM - Version 1.0.6
RF400mm F2.8 L IS USM - Version 1.0.6
RF600mm F4 L IS USM - Version 1.0.6
RF800mm F5.6 L IS USM - Version 1.0.4
RF1200mm F8 L IS USM - Version 1.0.4
03/26/2024: New firmware updates are available.
EOS 1DX Mark III - Version 1.9.0
12/05/2023: New firmware updates are available.
EOS R6 Mark II - Version 1.3.0
07/31/2023: New firmware updates are available.
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