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New Contributor
Posts: 3
Registered: ‎02-10-2018

Vixia R600 won’t show up on my Mac

I have an 11-inch MacBook Air with no sd card reader. The way I transfer files to my laptop is to use the microusb port. However, the majority of the time when I plug in the cords, nothing happens. Sometimes I am able to transfer the files but usually, nada.

How can I make the connection register between my camcorder and my laptop?

 

Valued Contributor
Posts: 475
Registered: ‎11-19-2017

Re: Vixia R600 won’t show up on my Mac

Greetings?

What MAC OS is this machine running? 

 

-Are you connecting the camcorder directly to one of the 2 availableUSB  ports?

-Do other USB devices alsways detected when connected to a USB port?

-Have you tried connecting the camcorder elshere?

Rick
Bay Area - CA
~6D2 (f/w 1.0.4) ~16-35mm f2.8L II, 50 f1.8 STM, 85 prime USM, 70-200 f2.8L IS II ~70-300 USM II ~Sigma 24-70 f2.8 Art (f/w 2.01)
~Sigma 150-600 C + TC1401 1.4x (f/w 1.03) ~Speedlite 430 EX II ~DxO PhotoLab Elite ~Windows10 Pro nVidia GPU 1803
New Contributor
Posts: 3
Registered: ‎02-10-2018

Re: Vixia R600 won’t show up on my Mac

1. My Mac is running the most recent High Sierra

2. Yes, my camcorder is connecting directly

3. This is the first time a USB connection has failed on my laptop (I use a wireless gaming mouse every day so it can't be age)

4. It has remained inconsistent across other computers, but the probability of it working seems relatively low on my laptop compared to others' I've tried

Valued Contributor
Posts: 475
Registered: ‎11-19-2017

Re: Vixia R600 won’t show up on my Mac

If the device exhibits the same behavior on multiple devices, its safe to assume it is the problem.  Canon Support might be the best next step.   

Rick
Bay Area - CA
~6D2 (f/w 1.0.4) ~16-35mm f2.8L II, 50 f1.8 STM, 85 prime USM, 70-200 f2.8L IS II ~70-300 USM II ~Sigma 24-70 f2.8 Art (f/w 2.01)
~Sigma 150-600 C + TC1401 1.4x (f/w 1.03) ~Speedlite 430 EX II ~DxO PhotoLab Elite ~Windows10 Pro nVidia GPU 1803
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