04-27-2014 03:48 PM
04-29-2014 12:26 PM
Hi dcleary and Meglorin!
Thanks for posting.
The specific function you are referring to is not available in the following cases:
- Video quality is set to 60P
- Dual recording or relay recording is activated
Please make sure neither of these is the case.
If this is a time sensitive-matter, additional support options are available at Contact Us.
04-29-2014 12:29 PM
Thanks for the reply Mike!
I was able to get the WiFi to work by performing a factory reset but didn't know which of my preferred settings were causing it to not work.
I was shooting, prior to the reset, in 60P so that is my issue solved.
01-18-2016 05:43 PM
Before you begin, please check your camcorder settings to ensure that the date (including the year), time (24 hour clock), time zone and daylight savings settings are correct and match the settings of the network you're you're using for the connection, as well as your iPhone and iPad. If they don't match, you won't be able to make the connection.
Next, on your devices, please go to "Settings", choose "Privacy", then "Photos". Now, check to ensure that the Canon Camera Access App is enabled.
If you continue to encounter difficulty with this setting, please Contact Us.