11-29-2018 01:03 PM
Hi there. I use the Vixia HF G20 for sports videography. I used it for a game recently and the power button worked normally. I try to use it again a couple of days later and the power button does not work properly. I've changed batteries and plugged the unit in with the power cord. The only way to turn it on is by pressing the camera/play button. The only way to turn the unit off is to unplug it or remove the battery. Thoughts anyone??
01-09-2019 03:17 PM
Thank you for posting.
Unfortunately, because your camcorder's power button isn't working, the camcorder will require repair to correct this issue.
You may setup the repair of your camcorder at this site: https://www.usa.canon.com/repair. When accessing our site, we recommend the use of updated versions of the Chrome or Firefox browsers. Once on our site, click on "Request Product Repair". On the next page, begin entering your camera's model, then select the appropriate model, when it appears below. Next, fill in the information on this page, and those that follow.