11-06-2019 10:13 AM
Hello there...just got this camera and having an issue getting the test video downloaded to my computer. Using a SanDisk Ultra 128 GB card. When I connect the camera to the computer, it sees the file folders but says they're empty. On my Chrome book, when I attach the camera, the browser says the camera drive is "read only". Help! Need to be able to easily get these videos to my computer.
11-07-2019 01:23 AM
Thanks for checking in with us.
Here are the steps involved to download from the camera:
You can get CameraWindow from the link below:
11-07-2019 08:41 AM
Hello Nick2020, thank you for responding. I've done all of the steps you listed and when the camera software launches when the camera is plugged in, the video download fails. I need to be able to get videos off my camera.
11-07-2019 06:51 PM
We're sorry to hear that you are having issues with the download. What is the software you are using to import?