05-08-2016 01:29 PM
I purchased this refurb HF R500 from the Canon Official Store in November. It worked well until last month when it suddenly stopped focusing when zooming. I've tried full auto as well as setting every focus related item using "P" mode as well as manual focus.
Here's the typical scenario:
It seems as though the camera is overheating? Ambient temp was approx. 70 degrees in 40% relative humidity. It is pretty much useless in this state. I've been using camcorders since VHS, and this is the first that has ever given me issues with autofocus and power up.
Any help is appreciated.
05-09-2016 11:30 AM
You should contact Canon Support at 1-800-OK-CANON.