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New Contributor
Posts: 2
Registered: ‎06-28-2014

VIXIA HF R500 only recording one audio channel

With external or built-in mic I'm getting only one audio channel. I only hear one channel on headphones when recording and only one channel in the WaveEditor of Cyberlink. I'm not trying to record separate stereo channels but shouldn't I be getting a strong signal both left and right?

Product Expert
Product Expert
Posts: 871
Registered: ‎10-17-2012

Re: VIXIA HF R500 only recording one audio channel

doonman, 

We are sorry to hear that this occurs.  We recommend trying to use a different microphone in the camera to see if the issue persists. 

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