Canon Community Canon Community

New Contributor
Posts: 2
Registered: ‎06-28-2014

VIXIA HF R500 only recording one audio channel

With external or built-in mic I'm getting only one audio channel. I only hear one channel on headphones when recording and only one channel in the WaveEditor of Cyberlink. I'm not trying to record separate stereo channels but shouldn't I be getting a strong signal both left and right?

Product Expert
Product Expert
Posts: 871
Registered: ‎10-17-2012

Re: VIXIA HF R500 only recording one audio channel


We are sorry to hear that this occurs.  We recommend trying to use a different microphone in the camera to see if the issue persists. 

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
powered by Lithium

LIKE US on Facebook FOLLOW US on Twitter WATCH US on YouTube CONNECT WITH US on Linkedin WATCH US on Vimeo FOLLOW US on Instagram SHOP CANON at the Canon Online Store
© Canon U.S.A., Inc.   |    Terms of Use   |    Privacy Statement