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Posts: 1
Registered: ‎08-28-2017

Unable to install

[ Edited ]

I am unable to install Transfer Utility LE.  In order to install the progam I'm asked to give my camcorder (VIXIA HF R52) serial  number.  I believe it is [Removed personal info].  The indication is that this number is invalid.  Please help me...

Posts: 1,397
Registered: ‎10-25-2012

Re: Unable to install

Hello PhillipChambers!


Thanks for reaching out to Canon USA, we're happy to help!


The serial number on your VIXIA camera is going to be on the bottom near the tripod mount, just below what looks like a QR barcode like this: 

Serial View of HF R52.JPG

If you've tried that serial number, you'll want to reach out to Support. The phone number here in the US is 1-800-OK-CANON (800-652-2666). Video support is open from 10am to 10pm (ET) weekdays.


Outside of the US, click HERE to find support options for your country.

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