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New Contributor
Posts: 1
Registered: ‎07-19-2014

Service Options for ES 5000

What are my options to have an es5000 camcorder serviced? Thanks for a response

 I have used this since 1995 and NEVER had to have it service until now with a "stuck" ejector. To me its a Canon "Super Star"

Respected Contributor
Posts: 1,005
Registered: ‎10-23-2012

Re: Service Options for ES 5000

Hi bcuzz!


Thank you for posting.


Due to the age of the ES 5000, it can no longer be serviced by our Factory Service Center.  Replacement parts are no longer available. 


However, you may qualify for the Canon Loyalty Program.  This program allows you to replace your current camera with another for a discounted fee.  The original non-functioning camera would then be returned to us for recycling using a prepaid shipping label we provide.  For more information, please contact our Sales Department at (800) OK-CANON, seven days a week, 8am to midnight.

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