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Occasional Contributor
Posts: 20
Registered: ‎02-07-2021

Reluctant to update firmware

A few months ago I purchased a Canon XA40 with firmware version 1.0.0.0 everything worked fine for the first couple of days until I updated the firmware to version 1.0.1.0. and almost immediately it started showing various error messages ie. card not formatted, recording not possible, and more. Not knowing whether it was the update and according to Canon the firmware can't be returned to the previous version I returned tha camcorder for an exchange. I received another camcorder with the version 1.0.0.0 and all has been well with it so I am reluctant to update the firmware again in case faults start appearing. Can anyone who has used the new firmware comment as to whether you have had problems or maybe the Canon team might read this and comment?

Product Expert
Posts: 148
Registered: ‎07-03-2019

Re: Reluctant to update firmware

Hi beyontheblue,

 

Thanks for checking in with us!

 

As you may have read, the new firmware version for the XA40 adds the following improvements:

 

1. Adds support for the XF-AVC recording modes.

[4K UHD] 3840×2160 29.97P/23.98P/25P

[FHD] 1920x1080 59.94i/59.94p/50i/50p/29.97p/25p/23.98p

2. Adds [Custom Picture] modes that enables detailed image settings.

3. Expand assignable features to assign buttons.

 

We thoroughly test our firmware updates before releasing them, so simply updating your camcorder should not have caused the issue you described.

 

After doing the firmware update, it would be a good idea to initialize the memory card through the camcorder's menu option for that. Not only does that erase the card, but it also gets it ready to record 4K footage from the camcorder.

Esteemed Contributor
Posts: 3,470
Registered: ‎11-19-2017

Re: Reluctant to update firmware

Greetings,

Don't be afraid to update your firmware.  Get the most out of your device.

 

 

Steps:

Fully charged battery, Card formatted in the camera.  .fim file copied to the root of the card.  Follow the instructions.  You'll be fine.  

~Rick
Bay Area - CA
~6D2(v1.1.0) ~Many Lenses ~DxO PhotoLab Elite ~Windows10 Pro ~EVGA RTX 2080 FTW3 Ultra ~Pixma Pro-100 ~ImageClass MF644Cdw ~LBP622dw
Occasional Contributor
Posts: 20
Registered: ‎02-07-2021

Re: Reluctant to update firmware

No I can't risk it. The small amount of benefits that I would get from the update compared to the problems I had after updating the first camera just doesn't stack up. I wouldn't mind if I could go back to the previous firmware should problems arise but as Canon say that's not possible the risk is too great.

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