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New Contributor
Posts: 2
Registered: ‎06-28-2020

My new Mac is not recognizing my VIXIA HF R800 HD video camera

Just bought a new Mac with a Catalina 10.15.4 operating system.  When  I open imovie and attempt to import video from the camera (on a SanDisk memory card), it appears to see the camera but none of my video clips appear and thus can't click on the 'import' button to import them. I used this camera numerous times with my last Mac with no issue whatsoever....and I kept my old Mac up to date with current operating system downloads.    Any ideas?!?!  This camera is relatively new and would be really upset if I can no longer use it with my new computer. 

 

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Esteemed Contributor
Posts: 2,148
Registered: ‎11-19-2017

Re: My new Mac is not recognizing my VIXIA HF R800 HD video camera

Greetings,

How are you connecting the camera to your new MAC?

 

Are you using an adapter?

 

~Rick
Bay Area - CA
~6D2 ~Many Lenses ~DxO PhotoLab Elite ~Windows10 Pro ~EVGA RTX 2080 FTW3 Ultra ~Pixma Pro-100
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New Contributor
Posts: 2
Registered: ‎06-28-2020

Re: My new Mac is not recognizing my VIXIA HF R800 HD video camera

I"m using the USB cable that came with the camera.  The same one I used with my old computer with no issue. 

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