12-06-2018 07:19 AM
12-06-2018 04:50 PM
Thanks for posting.
Which version of Android do you have on your phone?
12-06-2018 09:03 PM
The VIXIA HF R62 is not listed as a compatible model. This is the reason you are having difficulty, as only the VIXIA HF R82 and VIXIA HF R80 are listed as being compatible.