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kristanrene
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kristanrene
Posts: 5
Registered: ‎12-06-2018

My galaxy s8 won't work with the canon app for vixia hf r62

‎12-06-2018 07:19 AM

I'm super sad and confused as my very popular phone, verizon samsung s8, is coming up as incompatible in the canon vixia camcorder wi fi app. What is the work around?
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Richard
Posts: 944
Registered: ‎10-16-2012

Re: My galaxy s8 won't work with the canon app for vixia hf r62

‎12-06-2018 04:50 PM

Hi Kristanrene,

 

Thanks for posting.

 

Which version of Android do you have on your phone?

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kristanrene
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kristanrene
Posts: 5
Registered: ‎12-06-2018

Re: My galaxy s8 won't work with the canon app for vixia hf r62

‎12-06-2018 08:20 PM

Galaxy s8
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kristanrene
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kristanrene
Posts: 5
Registered: ‎12-06-2018

Re: My galaxy s8 won't work with the canon app for vixia hf r62

‎12-06-2018 08:27 PM

Sorry it says android 8.0.0 and kernel
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Tim
Posts: 752
Registered: ‎10-17-2012

Re: My galaxy s8 won't work with the canon app for vixia hf r62

‎12-06-2018 09:03 PM

Kristanrene, 

The VIXIA HF R62 is not listed as a compatible model.  This is the reason you are having difficulty, as only the VIXIA HF R82 and VIXIA HF R80 are listed as being compatible. 

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kristanrene
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kristanrene
Posts: 5
Registered: ‎12-06-2018

Re: My galaxy s8 won't work with the canon app for vixia hf r62

‎12-06-2018 09:23 PM

Is there a different app i need
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skierstill
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skierstill
Posts: 3
Registered: ‎01-19-2019

Re: My galaxy s8 won't work with the canon app for vixia hf r62

‎01-19-2019 05:22 PM

The response about the HF R80 being compatible is a crock.  I have that model, a 'supported' version of Android, and it does not work.  I'm a techy, I know how to read manuals, and when I tried to get help from Canon, all they did was cut/paste the manual instructions that DO NOT WORK and send them to me.  Useless product, useless support.

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skierstill
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skierstill
Posts: 3
Registered: ‎01-19-2019

Re: My galaxy s8 won't work with the canon app for vixia hf r62

‎01-19-2019 05:23 PM

As far as I can tell, there is NO alternative to the Camera Connect, so I now have a camcorder, a NEW camcorder, without ANY remote capabilities.   

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