Legria HF R27 wont recognise card/menu unresponsive

[AH16]

The internal memory on our HF R27 is full so be bought a  Sandisk Ultra 20GB SDHC card but when selecting the card in the menu it highlighted it indicating it had been selected but when try to shoot it defaulted to the internal memory as a message popped up to say Built-in memosry is full.

We tried resetting but this didn't seem to acheive anything. Selecting the Function icon on the flip out screen now only shows up the Decoration and Zoom controls.

Canon say that it's a hardware fault and needs to go to an authorised repair agent, that sounds expensive. Does anyone have any suggestions on what to try?

Thanks

[Danny]

Hi, AH16!

Welcome to The Canon Forums, and thanks for posting!

We appreciate your participation, though we need to let you know that your product appears to be a model that is not supported by our team here at Canon USA.  The Canon Community Forum is hosted and moderated within the United States by Canon USA. We are only able to provide support for Canon products manufactured for and used within the US market.

If you live outside the United States, please click HERE and select your country to find support in your part of the world.

Feel free to discuss Canon products sold outside of the United States, but please be aware that you will not receive support directly from Canon USA.

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