04-07-2013 11:54 AM
When attempting to import video and/or download software updates to my computer from the Canon website, I cannot get my computer to detect the camcorder. It is connected with a USB cable and the camcorder is ON PLAY. I have tried three different USB cables with the same result. Any ideas?
04-09-2013 04:39 PM
Hi Joanz,
To transfer movies, your camcorder requires a firewire with a Special 4 pin connector (IEEE 1394 compliant) for the camcorder and a 4-pin or 6-pin connector to match the firewire port on your computer. Please note: A firewire to USB connector will not work.
If your computer lacks a firewire port, you may want to check with your computer manufacturer regarding the availability of a firewire expansion for your computer.
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