I dropped my HF R50. The screen GUI's work fine but the picture is all glitched out. Any help?

Cmunn101 · ‎04-29-2015

I dropped my Canon Vixia HF R50, and the the picture on the camera is all glitched and messed up. The touch screen works fine, I can browse all my videos and options, but the picture just flashes bright green, yellow, pink and white. Help?

Mykolas · ‎10-23-2012

Hi Cmunn101!

Thank you for posting.

Something likely happened internally when the camcorder fell that needs to be repaired. To start the repair process, you'll need to complete a Repair Request on our website.

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I dropped my HF R50. The screen GUI's work fine but the picture is all glitched out. Any help?

Re: I dropped my HF R50. The screen GUI's work fine but the picture is all glitched out. Any help?