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New Contributor
Posts: 1
Registered: ‎08-12-2018

Help on Recording error Vixia HF r800

Hi, I'd like to know something about a write error. I was using a class 10 SD memory card, 64GB (lots of memory). My camcorder is a Vixia HF r800. I was recording one hour of video right away, but it gives a 40 minute error. What is happening? Is it overheating? Incompatible card? Please Canon, give me some support !!! (translated from Google)

Product Expert
Posts: 978
Registered: ‎10-16-2012

Re: Help on Recording error Vixia HF r800

Hi Gbrportifolio,

 

Thanks for posting.

 

I'm not familiar with the error message that you mentioned.  I understand that this may due, in part, to translation page you're using. Are you able to post an image of the error message that you've seen on your camcorder?

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Valued Contributor
Posts: 308
Registered: ‎01-13-2015

Re: Help on Recording error Vixia HF r800

Is this an Error 40 (Err 40) message?  If yes, and not sure this applies, try cleaning the battery contacts with a soft cloth.  I have searched for the error message but only found information as it relates to Canon DSLRs.

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