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New Contributor
Posts: 1
Registered: ‎02-28-2013

Have the canon ZR800 and Windows 7 on my desktop. Can't seem to upload movie to computer from USB

Unable to upload movie from Camcorder to windows 7 desk top using a USB port? Can you help.

Respected Contributor
Posts: 1,005
Registered: ‎10-23-2012

Re: Have the canon ZR800 and Windows 7 on my desktop. Can't seem to upload movie to computer from US

Hi thesaint7996,

 

In order to transfer video to your computer, you need to use a Firewire (IEEE 1394) connection.  Video cannot be transferred over a USB connection.

 

If this is a time sensitive-matter, additional support options are available at Contact Us.

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