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New Contributor
Posts: 2
Registered: ‎01-29-2018

Canon XA10 digital hits at the top of recorded footage...

My Canon XA10 is producing digital hits at the top of my recorded footage. It happens both on a SD card and on its internal hard drive... Anyone else having this issue????? In have a big shoot in February so a quick answer is required....

 

dtpvideo

Frequent Contributor
Posts: 39
Registered: ‎08-10-2017

Re: Canon XA10 digital hits at the top of recorded footage...

What exactly do you mean by "digital hits"?
Legria HF G40 - Zoom H2n - Dell 8700 i7-4790 3.6Ghz, 24Gb RAM, nVidia GTX 750Ti - Win 10 - DaVinci Resolve 15.07b
New Contributor
Posts: 2
Registered: ‎01-29-2018

Re: Canon XA10 digital hits at the top of recorded footage...

Digital blocks all along the top of the clip once or twice...

Frequent Contributor
Posts: 39
Registered: ‎08-10-2017

Re: Canon XA10 digital hits at the top of recorded footage...

As the problem appears on both the SD card and internal memory I would have to suspect the camcorder. Two things to test. Try with another SD card. Also try using a power adapter instead of the battery in case it is that causing the problem.

Legria HF G40 - Zoom H2n - Dell 8700 i7-4790 3.6Ghz, 24Gb RAM, nVidia GTX 750Ti - Win 10 - DaVinci Resolve 15.07b
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Product Expert
Product Expert
Posts: 681
Registered: ‎10-17-2012

Re: Canon XA10 digital hits at the top of recorded footage...

Hello dtpvideoguy, 

Based on your description of the issue, you may wish to have the camera evaluated at your earliest convenience.  

You may fill out an online repair request form at the following link to setup your repair using our online service.

https://www.usa.canon.com/internet/portal/us/home/support/service-repair

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