09-27-2019 01:59 PM
10-02-2019 10:54 AM
10-08-2019 03:40 PM
I think I'll try this too...One of my XA25's is doing it pretty bad. The other XA25 has done it once or twice but not like the other as it does it constantly. Thanks for the suggestion.
Canon, why are you denying the issue when it's happening to so many of us?
11-11-2019 02:23 PM
I've had my Vixia HF G40 for just over a year. Used only in a studio for work.
I too, have major zoom out issues. Canon wants me to send it in, and then they'll tell me what it will cost to fix it.
This should be a recall. I should not have to pay an extra fee for something that breaks down in so many cameras.
I'll try the compressed air solution, but will need to buy a new camera as I can't risk the experiment if it doesn't work.
11-11-2019 10:00 PM
11-19-2019 04:13 PM
Curious - we have the G21 with this issue. When you connect an LANC remote thumb control, does it override the on-camera thumb controller, thereby creating a reliable workaround?
Thanks for your help!
11-19-2019 06:52 PM
I have been having the same issue lately. I called Canon a couple days ago and was told that my VIxia is no longer supported so I don't even have th option of sending it in for service. The young service rep on the phone said that they would be happy to make me a deal on a new camera however. That'll be the day!! I use this camera for 10-20 hours per year, mostly around the holidays. I estimate that it currently has about 100 hours of use on it. I wonder how the young service rep I talked to would feel if his smart phone quit working after 100 hours of use and he was told that the phone is no longer supported by the manufacturer?