Canon Community Canon Community
 


Reply
Occasional Contributor
Posts: 6
Registered: ‎05-26-2015

Re: Canon Vixia - Zoom out problem, pleeeeeease help!

Me too, is a well-known "Canon" problem. In the past with my Hf-100's 8 times !!!, with my Hf-G30 3 times and again with the HF-G40 !!!!!!!!!!!!!!after 6 months
New Contributor
Posts: 2
Registered: ‎12-22-2018

Re: Canon Vixia - Zoom out problem, pleeeeeease help!

I am experiencing this as well and is most frustrating. Been a Canon user for years but am considering going to Panasonic. Where did you send your camcorder for repair?

New Contributor
Posts: 4
Registered: ‎06-30-2018

Re: Canon Vixia - Zoom out problem, pleeeeeease help!

I sent it in to Canon USA, they fixed it fairly quickly.

New Contributor
Posts: 1
Registered: ‎02-09-2019

Re: Canon Vixia - Zoom out problem, pleeeeeease help!

I had this issue with my G40, sent back to Canon and they fixed it..  Just over a year to the date, it started doing it again.   So frustratrated, as i am sure they are going to charge me a small fortune to fix the same issue AGAIN.   

Highlighted
New Contributor
Posts: 1
Registered: ‎02-13-2019

Re: Canon Vixia - Zoom out problem, pleeeeeease help!

I was having same issue, used a can of compressed air to blow out any dust around rocker zoom, I did it several times. And my zoom is working again.
Thinking particles from using it a lot , and maybe dust from sitting out while charging.
Occasional Contributor
Posts: 5
Registered: ‎05-20-2015

Re: Canon Vixia - Zoom out problem, pleeeeeease help!

I bought a G30 several years ago. Within a year the zoom out problem began. I sent it in and Canon fixed it for free. It happened again a year later Canon fixed it again but not for free. To preserve my G30 I used it mostly with remote thumb control. When the rocker zoom is broken my $80 thumb control works fine as apposed to the $300+ Canon repair.Then to shoot more sports I bought a G40 hoping Canon had ironed out the problem. Often I like to shoot sports using a monopod and the rocker zoom is necessary for that work. Just yesterday in the outdoor dampness the zocker zoom started to drift on my G40. It is such a great camcorder for shooting sports I would still buy another one I guess.

Occasional Contributor
Posts: 6
Registered: ‎05-26-2015

Re: Canon Vixia - Zoom out problem, pleeeeeease help!

the worst of all is that Canon denies the problem
New Contributor
Posts: 1
Registered: ‎08-21-2019

Re: Canon Vixia - Zoom out problem, pleeeeeease help!

Same camera , same problem. Smiley Sad

New Contributor
Posts: 1
Registered: ‎09-09-2019

Re: Canon Vixia - Zoom out problem, pleeeeeease help!

I have the G40 and after two years of use it now has the same problem... I will give the compressed air trick a try before I consider paying Canon to fix. 

powered by Lithium

LIKE US on Facebook FOLLOW US on Twitter WATCH US on YouTube CONNECT WITH US on Linkedin WATCH US on Vimeo FOLLOW US on Instagram SHOP CANON at the Canon Online Store
© Canon U.S.A., Inc.   |    Terms of Use   |    Privacy Statement