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New Contributor
Posts: 1
Registered: ‎08-25-2019

Canon Vixia W11 Tearing when moving

[ Edited ]

Hey there, I just got my camera and it has a lot of tearing like so when I move it:



Frequent Contributor
Posts: 107
Registered: ‎08-10-2017

Re: Canon Vixia W11 Tearing when moving

It looks like interlaced footage but the camera only records progressive. You may have a defective one there. I would take it back to where you bought it.

Legria HF G40 - Zoom H2n - Dell 8700 i7-4790 3.6Ghz, 24Gb RAM, nVidia GTX 1060 6GB - Win 10 - DaVinci Resolve 16.2.3
Product Expert
Posts: 54
Registered: ‎07-03-2019

Re: Canon Vixia W11 Tearing when moving

Hi rryanlane,


It does look like something is not quite right with your camcorder. If you're seeing several clips play back like that, even when played back on your camera, then I suggest that you email us at with details about your camera, your date of purchase, and the state from where you are sending the camera, and we'll walk you through the repair process.

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