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New Contributor
Posts: 1
Registered: ‎08-25-2019

Canon Vixia W11 Tearing when moving

[ Edited ]

Hey there, I just got my camera and it has a lot of tearing like so when I move it:

 

BB52A11E-F7F8-449C-8001-0074B6E63FEE.jpeg

Frequent Contributor
Posts: 95
Registered: ‎08-10-2017

Re: Canon Vixia W11 Tearing when moving

It looks like interlaced footage but the camera only records progressive. You may have a defective one there. I would take it back to where you bought it.

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Product Expert
Posts: 28
Registered: ‎07-03-2019

Re: Canon Vixia W11 Tearing when moving

Hi rryanlane,

 

It does look like something is not quite right with your camcorder. If you're seeing several clips play back like that, even when played back on your camera, then I suggest that you email us at hdvideo@cits.canon.com with details about your camera, your date of purchase, and the state from where you are sending the camera, and we'll walk you through the repair process.

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