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New Contributor
Posts: 2
Registered: ‎02-21-2020

Canon Vixia HF R500 "memory card cover is open"

[ Edited ]

not sure why i'm getting this error message. i have tried different cards, all the same.

i am unable to record ANYthing because of this... $500 camcorder won't record!!

 

i understand this may be caused because of something to do with the door for where the memory card goes - but this IS  closed and even if i squeeze it closed tight to possibly trigger a sensor, still same error.

 

where do we go from here?

 

please.. and thank you

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Product Expert
Product Expert
Posts: 1,076
Registered: ‎10-17-2012

Re: Canon Vixia HF R500 "memory card cover is open"

jocino, 

We are sorry to hear this issue occurs.  We recommend sending the unit in for service.  You may fill out an online repair request form at the following link to setup your repair using our online service.

www.usa.canon.com/repair

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
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New Contributor
Posts: 2
Registered: ‎02-21-2020

Re: Canon Vixia HF R500 "memory card cover is open"

absolutely not

even the link you sent is faulty

 

and obviously i need to get it repaired - was hoping somebody had an option other than spending another $100 or so for something that seems completely ridculous.

 

(this is a screenshot of the link you provided for some reason):

 

Capture2345.JPG

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Moderator
Posts: 624
Registered: ‎06-05-2013

Re: Canon Vixia HF R500 "memory card cover is open"

The link seems to be working now. Please give it a try again from a different internet browser or another device.  

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