01-14-2019 10:59 PM
I just got a brand new Canon VIXIA HF G40. In order to set up the wifi, I first need to connect the camera to my computer via a USB firewire, and use their program Camera Window.
My issue is, when I connect my camera, it connects for about ten seconds and then says it's disconnected. It only connects (meaning it pops up on device manager) when I have the camera on camera mode. When I have it in playback (media) mode, I can open the SD card via the USB firewire cable.
I have tried two other computers, and a different wire. I have done this while both plugged into to a power source. Same issue.
I should also add that the laptops I'm trying are new, with one being a top of the line ASUS.
I have been back and forth with Canon support, and need to find the time to call when they are available. But I'm hoping someone out there has had this issue and can offer advice?
01-14-2019 11:09 PM - edited 01-14-2019 11:09 PM
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01-23-2019 12:28 AM
Anyone else having an issue with this, I finally contacted Canon support via the phone. The camera cannot transfer videos via wifi to a laptop or computer. Only through an app, to a smartphone or tablet.