10-12-2018 01:49 PM
Camer a has been working great until 4 days ago. When i open the screen the camera powers up, however the record button, On/Off button as well as the Play button do not work. The zoom works as well as all onscreen funtions. The only way i have found to record is by synching with the CameraAccess mobile app. Thoughts?
Thanks,
Adam
10-12-2018 05:56 PM
Hello Lucasiowa,
We understand your VIXIA HF R72 is non-responsive. In order to best assess the nature of this issue, we recommend sending it to Canon at your earliest convenience.
You may fill out an online repair request form at the following link to setup your repair using our online service.
https://www.usa.canon.com/internet/portal/us/home/support/service-repair
04/16/2024: New firmware updates are available.
RF100-300mm F2.8 L IS USM - Version 1.0.6
RF400mm F2.8 L IS USM - Version 1.0.6
RF600mm F4 L IS USM - Version 1.0.6
RF800mm F5.6 L IS USM - Version 1.0.4
RF1200mm F8 L IS USM - Version 1.0.4
03/26/2024: New firmware updates are available.
EOS 1DX Mark III - Version 1.9.0
12/05/2023: New firmware updates are available.
EOS R6 Mark II - Version 1.3.0
07/31/2023: New firmware updates are available.
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