Canon Community Canon Community
 


Reply
New Contributor
Posts: 1
Registered: ‎01-01-2018

Canon Camera Connect app on iPhone won't communicate with an HFR72

Hello,

 

I just purchased a Canon HFR72 in part to use the Canon Camera connect app to allow remote control of the camcorder as advertised, along with streaming what the camcorder is recording on my iPhone, and so far am having no luck.

 

From what I have read it appears the Viixia camcorder is supposed to list a "Camera Connect" on itt's screen during set up (the easy connection guide shows a phone outline)' but even though my iPhone can connect to the Vixia HFR72's Wifi, the actual Canon Camera connect app still shows "Camera Not Connected".

 

Does anyone have any ideas what else I can try?

 

Thank you!

 

Rvan

Product Expert
Posts: 919
Registered: ‎10-16-2012

Re: Canon Camera Connect app on iPhone won't communicate with an HFR72

Hi Ryan,

 

Thanks for posting.

 

When using your iPhone with your camcorder, please use the CameraAccess Plus App.  You may obtain this app here:  https://itunes.apple.com/us/app/cameraaccess-plus/id726928084?mt=8

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
New Contributor
Posts: 2
Registered: ‎05-09-2018

Re: Canon Camera Connect app on iPhone won't communicate with an HFR72

Richard, can you provide more detail on the steps to make CameraAccess Plus work? I have an R82 . I installed CAP on an iPAD and it does not recognize my camcorder. In Canon Connect app the remote control live shooting option says this fearture is not available for my R82. So this is a second problem. What can I do to get CAP to recognize my camcorder and what can I do to get Camera Connect to activate the remote control of live shooting. Thank you.
Highlighted
Product Expert
Posts: 919
Registered: ‎10-16-2012

Re: Canon Camera Connect app on iPhone won't communicate with an HFR72

Hi Canontr,

 

Thank you for posting.

 

For a step-by-step guide for the use of your iOS Device as a remote control, please click here.

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
powered by Lithium

LIKE US on Facebook FOLLOW US on Twitter WATCH US on YouTube CONNECT WITH US on Linkedin WATCH US on Vimeo FOLLOW US on Instagram SHOP CANON at the Canon Online Store
© Canon U.S.A., Inc.   |    Terms of Use   |    Privacy Statement