04-29-2019 08:27 PM
The screen on my Canon VIXIA HF R800 camcorder went white/gray and nothing I do can fix it. Before it went blank it said it could not communicate with the battery. The battery was fully charged. I have also tried a different battery and turned it on while plugged in. Same results. It still makes the noises it should but screen stays white. This camcorder is only 2.5 years old and has not been damaged or exposed to rain.
04-29-2019 09:55 PM
We are sorry that this issue persists. We recommend sending this to Canon for evaluation. You may fill out an online repair request form at the following link to setup your repair using our online service.
05-16-2019 04:57 PM
The typical turnaround time for repairs is 5-7 business days once the camcorder has been checked-in at the service center.
For more information on the repair process or help with sending in the camera please CLICK HERE to reach our friendly Technical Support Team by phone or email.