Canon Community Canon Community

New Contributor
Posts: 1
Registered: ‎05-03-2020

CameraWindow can not detect camcord (Legria HF R16)



I have a problem I hope someone in here can help me with.


As the subject says, the program will not detect the camcord. The display on the camcorder says it is connected to computer, but regardless of any of my actions,camerawindow will not detect the camcorder.


It is AC power, I have tried various USB ports, install the program, downloaded and reinstall it. I made sure the cam is up to date with the latest firmware etc. OSV.


It is not a laptop.

And I do not have that thing where you put the memorycard into and then in the computer.

What to do?

Posts: 1,774
Registered: ‎07-08-2013

Re: CameraWindow can not detect camcord (Legria HF R16)

Hi, Dj_Jysbs!

So that the Community can help you better, we need to know exactly which operating system is running on your computer (i.e. Windows or Mac OS, and which version thereof). That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!

powered by Lithium

LIKE US on Facebook FOLLOW US on Twitter WATCH US on YouTube CONNECT WITH US on Linkedin WATCH US on Vimeo FOLLOW US on Instagram SHOP CANON at the Canon Online Store
© Canon U.S.A., Inc.   |    Terms of Use   |    Privacy Statement