01-03-2020 08:12 PM
Hi, i dont know if Someone can help me with my issue but i have a problem with my camera vixia , the problem is when i record it only record sounds the image is always black... I can go in the different menu or watch old video I recorded , but now I dont have anymore image ... Should i open it maybe There is a bad connection between the lense and the screen or something like that ?!? Thanks for your help !!
01-03-2020 08:46 PM
Hello Meuh,
We're sorry to hear that you are having this issue. We recommend sending the unit in for service.
You may fill out an online repair request form at the following link to setup your repair using our online service.
04/16/2024: New firmware updates are available.
RF100-300mm F2.8 L IS USM - Version 1.0.6
RF400mm F2.8 L IS USM - Version 1.0.6
RF600mm F4 L IS USM - Version 1.0.6
RF800mm F5.6 L IS USM - Version 1.0.4
RF1200mm F8 L IS USM - Version 1.0.4
03/26/2024: New firmware updates are available.
EOS 1DX Mark III - Version 1.9.0
12/05/2023: New firmware updates are available.
EOS R6 Mark II - Version 1.3.0
07/31/2023: New firmware updates are available.
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.