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Posts: 1
Registered: ‎01-03-2020

Black screen vixia HF R 400 Black screen issues

Hi, i dont know if Someone can help me with my issue but i have a problem with my camera vixia , the problem is when i record it only record sounds the image is always black... I can go in the different menu or watch old video I recorded , but now I dont have anymore image ... Should i open it maybe There is a bad connection between the lense and the screen or something like that ?!? Thanks for your help !!IMG_20200103_200314.jpg

Product Expert
Product Expert
Posts: 955
Registered: ‎10-17-2012

Re: Black screen vixia HF R 400 Black screen issues

Hello Meuh, 


We're sorry to hear that you are having this issue.  We recommend sending the unit in for service.

You may fill out an online repair request form at the following link to setup your repair using our online service.

www.usa.canon.com/repair

 

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