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Community Manager
Posts: 41
Registered: ‎03-23-2018

PowerShot G7X Mark III: Plans to release new firmware update to improve video autofocus performance

In response to feedback from customers about the recently launched PowerShot G7 X Mark III, Canon U.S.A. plans to issue a firmware update that can help improve video autofocus speed, accuracy and subject detection performance.

 

This update will be free for all customers to download from the Canon U.S.A. website at the end of October 2019.

 

 

Support

This information is for residents of the United States and its five territories only. If you do not reside in the USA or its five territories, please contact the Canon Customer Support Center in your region. 

Thank You,
Customer Support Operations
Canon U.S.A., Inc

Contact Information for Inquiries

Canon Customer Support Center

Phone:

1-800-OK-CANON

 

1-800-652-2666

TDD:

1-855-270-3277

Email: carecenter@cits.canon.com 
Support options and hours of operation: www.usa.canon.com/support

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New Contributor
Posts: 1
Registered: ‎11-07-2019

Re: PowerShot G7X Mark III: Plans to release new firmware update to improve video autofocus performa

I installed the firmware, and it made the camera so it no longer can be used for live streaming. I cannot change the HDMI out to progressive. It comes out interlaced, and when I go into HDMI out, and change it from auto to 1080P, it makes it so I can no longer access the menu to remove the screen information. Not sure what happened with the latest updates, but this is not good. Any ideas?

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Moderator
Posts: 249
Registered: ‎05-10-2016

Re: PowerShot G7X Mark III: Plans to release new firmware update to improve video autofocus performa

Oh no! 

 

We recommend reaching out to our technical support team for troubleshooting to see what the cause of that is! They can be reached at 1-800-OK-CANON (1-800-652-2666) Monday-Friday 9:00 am to 9:00 pm ET, Saturday: 9:00 am to 7:00 pm ET, excluding holidays.

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