06-05-2020 01:00 PM - edited 06-18-2020 09:01 AM
We’re open for service! If you have a Canon product that needs service or repair, our Newport News, VA facility is open for mail-in service. Our team of dedicated technicians are standing by! Get started here.
08-08-2020 08:36 AM
Valerie or anyone in the know
How can I find out the status of my current repair at the Virginia service center?
My Canon 1DX MarkII was in for maintenance and a couple of minor repairs. It was due to ship out Tuesday or Wednesday (4th or 5th). Currently there is no information available due to the Ransomware issue. I have even tried working thru the Canon Professional Services (gold member) .... no luck.
Any help would be appreciated
08-11-2020 09:21 AM - edited 08-11-2020 09:22 AM
Hi, bobhowdy! Our Factory Service Center support squad will be happy to bring you up to date on your repair. Call them weekdays at 1-866-510-1335 and if you know your repair number, please have it ready when you call.
We look forward to your call!
08-11-2020 12:25 PM
Thank you for the response. My camera is due to be delivered today.
FYI .... I did call the 866 number and the CPS number on the 6th, 7th, 8th and 9th each person that I talked to was unable to tell me anything or help.
09-03-2021 08:12 AM
Hi, RobertRichard! If you have a Canon camera, lens, or flash that you need to have serviced, you'll want to visit https://canon.us/repair to get everything set up.
We should point out that our Factory Service Center in Newport News is not open to the public. If the web site above says your gear needs to go to that facility, you'll need to ship it in as dropping it off personally is not an option there.
Thanks for choosing Canon!
09-03-2021 08:15 AM
The staff at our Factory Service Center in Newport News work Monday through Friday. If you're asking because you want to stop by, you should know that that facility is not open to the public. If you've got gear that needs to go there, you'll need to ship it in. Get your repair at anytime by going to https://canon.us/repair
Have a great day!