Announcements

[Stephen]

Hi Mike3!

Which product are you using? While that chart may not have been updated on our website, the software has been updated, and as far as we're aware, most things should be working fine.

[MikeE3]

I'm using a Powershot G7X II.  The Camera Window app currently on the support page shows the same filename, size and version as it did last April 2017. I downloaded it anyway and tried again and it still does not work. There are 2 apps installed in the CameraWindow app folder; there is CameraWindow.app (dated Sep 27, 2016) and in the CameraWindow/CWUItility folder is CameraWindow DC 8.app (dated Feb 6, 2017).

The G7X successfully connects to my Wi-Fi, and 'sees' my Macbook which I select. The I start CameraWindow and get the error message 'No Camera Found'. I tried both versions of CameraWindow and each gives the same error. 

[Rm386]

I got my wife a G8X II for her birthday a few weeks ago. We use Macs in our household and sadly found out Canon Camera Window does not support Wifi with the latest OSX version. We get the same error message you get also. Having to remove the SD card is a poor fix. At the very least a cable should be included and Wifi should be removed from the feature list on Canon cameras. Fortunately the usb cable is a common one used by other devices and we had a cable that worked with the G8X.

[lilouishish]

alternatives
‎09-30-2016 09:forty five AM

Apple these days launched Mac OS X v10.12 Sierra. we've observed a few problems with the compatibility of Canon’s digicam Window DC, EOS utility and Map utility software packages with Mac OS X v10.12 Sierra which could cause sure functions of such Canon software program no longer to work.

earlier than upgrading your OS to Mac OS X 10.12 Sierra, please review the compatibility chart by using clicking here.

we will update our guide coverage Mid-October.

[mimitot]

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@Jenine wrote:

Hello Rutlap!

Welcome to the Canon Forums and thanks for posting!

We're sorry to hear you're having trouble with the CameraWindow app. We want to help. We have recently released an update and your PowerShot G7X should be compatible with the CameraWindow app using an USB cable. Please download the latest version of the app which is CameraWindow DC 8.10.9b HERE. If you need additional assistance with this our Technical Support Team can assist you by phone at 1-800-OK-CANON. They are open Monday through Friday from 10 am to 10 pm ET, excluding holidays.

We hope this information was helpful! 

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Apple these days launched Mac OS X v10.12 Sierra. we've got observed a few problems with the compatibility of Canon’s digicam Window DC, EOS application and Map utility software packages with Mac OS X v10.12 Sierra that may cause positive features of such Canon software program not to work.

earlier than upgrading your OS to Mac OS X 10.12 Sierra, please evaluation the compatibility chart through clicking right here.

we can replace our guide policy Mid-October.

[mimitot]

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@mimitot wrote:

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@Jenine wrote:

Hello Rutlap!

Welcome to the Canon Forums and thanks for posting!

We're sorry to hear you're having trouble with the CameraWindow app. We want to help. We have recently released an update and your PowerShot G7X should be compatible with the CameraWindow app using an USB cable. Please download the latest version of the app which is CameraWindow DC 8.10.9b HERE. If you need additional assistance with this our Technical Support Team can assist you by phone at 1-800-OK-CANON. They are open Monday through Friday from 10 am to 10 pm ET, excluding holidays.

 iTunes 

We hope this information was helpful!  Discord  Adobe Reader

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Apple these days launched Mac OS X v10.12 Sierra. we've got observed a few problems with the compatibility of Canon’s digicam Window DC, EOS application and Map utility software packages with Mac OS X v10.12 Sierra that may cause positive features of such Canon software program not to work.

earlier than upgrading your OS to Mac OS X 10.12 Sierra, please evaluation the compatibility chart through clicking right here.

we can replace our guide policy Mid-October.

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[SEIFHD]

Good news apple in the last refresh of macOSsierra settle the issue if that is working the up date was of offer and not of Canon :- )

[timmerk]

Are you saying WiFi works under the latest Sierra version? What about High Sierra and Mojave?

[audreyspency]

I agree. The incompatibility problem is not fixed.

[audreyspency]

can i have an answer ? [Removed 3rd Party Links per Forum Guidelines ]