02-06-2019 09:29 AM
Good luck getting an answer, yet alone a fix/solution. This issue has been going on for 2+ years and Canon has not addressed it.
09-24-2019 09:35 PM
Apple recently released Mac OS X v10.12 Sierra. We have discovered some issues with the compatibility of Canon’s Camera Window DC, EOS Utility and Map Utility software programs on lottery with Mac OS X v10.12 Sierra that may cause certain functions of such Canon software not to work.
Before upgrading your OS to Mac OS X 10.12 Sierra, please review the compatibility chart by clicking here.
We will update our support policy Mid-October.
You will be get the compelete soultion on https://canoncanada.custhelp.com/app/answers/answer_view/a_id/52876/~/compatibility-of-camera-window...