topic Re: EOS Webcam Utility not working with 80D in windows 11 in EOS Webcam Utility Pro - Discussions

EOS Webcam Utility not working with 80D in windows 11

iaonnic — Thu, 24 Aug 2023 17:45:38 GMT

I connected my canon 80D with my mini usb and show laptop icon but it preview as only "EOS Webcam Utility" logo without any error. I already close EOS utility and download EOS Webcam Utility also download pro version of it. My system is windows 11 ver. 22H2 , my 80D's firmware ver. is 1.0.3

After connected mini usbIn microsoft "camera" app

Re: EOS Webcam Utility not working with 80D in windows 11

Anonymous — Thu, 24 Aug 2023 18:44:45 GMT

Did you restart the computer after installing the Webcam Utility?

Did you then open a compatible streaming program after connecting the camera such as OBS, Skype, or one on Canon's list of compatible programs?

Re: EOS Webcam Utility not working with 80D in windows 11

iaonnic — Thu, 24 Aug 2023 18:48:47 GMT

Yes, I already restart the computer after install it (twice, one for normal version and pro version) and yes, I already try it on OBS and have a same result but i don't have any screenshot because my OBS crash when I look it to properties

Re: EOS Webcam Utility not working with 80D in windows 11

Anonymous — Thu, 24 Aug 2023 18:56:44 GMT

With your camera connected via USB, can you see the camera's SD card contents displayed in File Explorer?

Re: EOS Webcam Utility not working with 80D in windows 11

iaonnic — Thu, 24 Aug 2023 18:59:01 GMT

Yes , It's show up normally. I can see my photo inside that

Re: EOS Webcam Utility not working with 80D in windows 11

Anonymous — Thu, 24 Aug 2023 19:04:31 GMT

I also have an 80D camera. I installed the original version of EOS Webcam Utility for a test for you. When I opened Skype and clicked on settings and then on Audio & Video, the camera video was seen in Skype's video test window. Have you tried another program besides OBS?

Re: EOS Webcam Utility not working with 80D in windows 11

iaonnic — Thu, 24 Aug 2023 19:19:53 GMT

I tried on zoom , have a same result. I can't try on skype because it said "No device found" both microphone and camera

Re: EOS Webcam Utility not working with 80D in windows 11

Anonymous — Thu, 24 Aug 2023 19:32:41 GMT

Sorry, I have no other suggestions, other than to call Canon Support and see what they suggest.

Re: EOS Webcam Utility not working with 80D in windows 11

Waddizzle — Thu, 24 Aug 2023 21:17:11 GMT

When you try to use the EOS Webcam Utility, the regular EOS Utility must not be running. You must also shut down the EOS Utility Launcher Service, which can be found in the System Tray.

Oh, yeah. If Windows prompts with a dialog window asking what should it do when it detects your camera on the USB port, select “Take No Action.”

Re: EOS Webcam Utility not working with 80D in windows 11

iaonnic — Fri, 25 Aug 2023 12:54:14 GMT

I already close it , it not show in taskbar and in task manager and my system didn't show any windows prompt at all

Re: EOS Webcam Utility not working with 80D in windows 11

iaonnic — Fri, 25 Aug 2023 13:18:59 GMT

I just enable autoplay notification and i select take no action but it still the same.

Re: EOS Webcam Utility not working with 80D in windows 11

Waddizzle — Fri, 25 Aug 2023 17:08:06 GMT

Does the regular EOS Utility work properly?

Re: EOS Webcam Utility not working with 80D in windows 11

Anonymous — Fri, 25 Aug 2023 17:51:15 GMT

One last thought, do you have any cloud services running? I have heard that a cloud service can take over the camera's USB connection.

Re: EOS Webcam Utility not working with 80D in windows 11

iaonnic — Fri, 25 Aug 2023 20:58:11 GMT

Yes, it work just fine

Re: EOS Webcam Utility not working with 80D in windows 11

iaonnic — Sat, 26 Aug 2023 07:53:21 GMT

I tried to close every program that I think it use cloud services and result is same but thank you so much for your advice.

Re: EOS Webcam Utility not working with 80D in windows 11

Waddizzle — Sat, 26 Aug 2023 10:32:17 GMT

Don’t you need to select which version you want to use, free or subscription?

Re: EOS Webcam Utility not working with 80D in windows 11

iaonnic — Sun, 27 Aug 2023 12:52:59 GMT

How to select it on eos webcam utility ? I open the pro ones and nothing show up, only run in backgroud

Re: EOS Webcam Utility not working with 80D in windows 11

shadowsports — Sun, 27 Aug 2023 14:35:50 GMT

Greetings,

Can we ask that you reset the camera to defaults, both main and custom settings. This is starting to look like a possible issue with your environment. Do you have another system you can test the camera with? Please also confirm the camera is being connected directly to a USB port on the PC, and not through an adapter or hub.

Re: EOS Webcam Utility not working with 80D in windows 11

Waddizzle — Sun, 27 Aug 2023 17:45:38 GMT

“. How to select it on eos webcam utility ? I open the pro ones and nothing show up, only run in background. “

It almost sounds like the EOS Webcam Utility has not been configured to run with a paid subscription, to me.

Re: EOS Webcam Utility not working with 80D in windows 11

Anonymous — Sun, 27 Aug 2023 18:44:46 GMT

If all else fails, you could use an Elgato Camlink HDMI to USB device and your camera's HDMI port to stream video to your computer.